Resolved -
Teams have completed the fix and now all appointment Reports are now loading successfully and the issue has been corrected, and services have been fully restored.
Aug 28, 11:40 CDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 28, 11:21 CDT
Investigating -
TeleVox is aware of an issue affecting the Appointment Report in Analytics and is actively investigating. In the meantime, appointment statuses remain available in Historic Data. We will provide additional updates as they become available
Aug 28, 10:55 CDT