All Systems Operational

About This Site

Welcome to TeleVox Notifications for all maintenance and incident updates.

Uptime over the past 90 days. View historical uptime.
TeleVox Healthcare Operational
CallPointe/Engage Operational
Client Support Phone System Operational
Client Support customer portal (http://mytelevox.com) Operational
ClientTell Operational
HouseCalls ASP Operational
HouseCalls Pro Operational
PhoneTree Operational
T-Link Operational
Web Operational
HCPro Practice Edition Operational
Odeza Operational
Core Services Operational
Message Services Operational
Chat Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

HCPro Enterprise Edition OTP messages processing delayed
Resolved - A fix has been implemented, and we are closely monitoring the platform to ensure stability.
Sep 10, 14:27 CDT
Monitoring - Corrective measures have been implemented, and processing is recovering across OTPs, workflows, and outbound communications. We are continuing to monitor the service closely and taking preventive measures.
Sep 10, 12:46 CDT
Identified - We have identified the cause of the issue and applied corrective actions. Service processing is recovering, and we are actively monitoring to ensure stability.
Sep 10, 10:57 CDT
Investigating - We are investigating an issue causing HCPro Enterprise Edition processing delays. Customers may experience delays with OTPs, workflows, and outbound communications. Our teams are actively working to restore normal service.
Sep 10, 10:54 CDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Appointment Report Not Loading in Analytics (Cerner & HCP)
Resolved - Teams have completed the fix and now all appointment Reports are now loading successfully and the issue has been corrected, and services have been fully restored.
Aug 28, 11:40 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 28, 11:21 CDT
Investigating - TeleVox is aware of an issue affecting the Appointment Report in Analytics and is actively investigating. In the meantime, appointment statuses remain available in Historic Data. We will provide additional updates as they become available
Aug 28, 10:55 CDT
Incident History Powered by Atlassian Statuspage