TeleVox Notifications

All Systems Operational

About This Site

Welcome to TeleVox Notifications for all maintenance and incident updates.

TeleVox Healthcare Operational
90 days ago
100.0 % uptime
Today
CallPointe/Engage Operational
Client Support Phone System Operational
90 days ago
100.0 % uptime
Today
Client Support customer portal (http://mytelevox.com) Operational
90 days ago
100.0 % uptime
Today
ClientTell Operational
90 days ago
100.0 % uptime
Today
HouseCalls ASP Operational
90 days ago
100.0 % uptime
Today
HouseCalls Pro Operational
90 days ago
100.0 % uptime
Today
PhoneTree Operational
90 days ago
100.0 % uptime
Today
T-Link Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
HCPro Practice Edition ? Operational
90 days ago
100.0 % uptime
Today
Odeza Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
100.0 % uptime
Today
Message Services Operational
90 days ago
100.0 % uptime
Today
Chat Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Resolved - This issue has been resolved
Apr 24, 11:13 CDT
Update - We are continuing to investigate this issue.
Apr 24, 11:08 CDT
Investigating - Downloadable appointment reports are generated in a large font format, making the reports difficult to read.

Current Status
The issue is being investigated actively.
Impact
Affected Services: All clients who have opted to get appointment reports in their emails or any client trying to download the same from the portal would get an unreadable report.

Apology
Our team is closely investigating the situation and will provide updates as they become available. We appreciate your patience and understanding during this time.

Apr 24, 10:23 CDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025
Resolved - Between the hours of 6:00 AM central and 9:00 AM central, the carrier AT&T experienced intermittent failures around a subset of short codes and toll-free numbers. As a result, SMS messages to AT&T customers were delayed or possibly not delivered by AT&T. We believe all messages have now been delivered however due to the nature of this outage, you may see a small variance in your status reporting. We apologize for any inconvenience this may have caused.
Apr 22, 10:36 CDT
Investigating - Dear Valued Customers,
We recently experienced intermittent delays in SMS message delivery to AT&T customers due to an outage affecting short codes and toll-free numbers. As a result, the following services may have been impacted:

Patient communications, including appointment reminders and other notifications
Two-factor authentication (2FA) codes sent via SMS

Our team actively monitored the situation and worked with the carrier to minimize the impact. The issue has since been resolved, and services are now operating normally.

Apr 22, 09:19 CDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.