Resolved -
This issue has been resolved
Apr 24, 11:13 CDT
Update -
We are continuing to investigate this issue.
Apr 24, 11:08 CDT
Investigating -
Downloadable appointment reports are generated in a large font format, making the reports difficult to read.
Current Status The issue is being investigated actively. Impact Affected Services: All clients who have opted to get appointment reports in their emails or any client trying to download the same from the portal would get an unreadable report.
Apology Our team is closely investigating the situation and will provide updates as they become available. We appreciate your patience and understanding during this time.
Apr 24, 10:23 CDT
Resolved -
Between the hours of 6:00 AM central and 9:00 AM central, the carrier AT&T experienced intermittent failures around a subset of short codes and toll-free numbers. As a result, SMS messages to AT&T customers were delayed or possibly not delivered by AT&T. We believe all messages have now been delivered however due to the nature of this outage, you may see a small variance in your status reporting. We apologize for any inconvenience this may have caused.
Apr 22, 10:36 CDT
Investigating -
Dear Valued Customers, We recently experienced intermittent delays in SMS message delivery to AT&T customers due to an outage affecting short codes and toll-free numbers. As a result, the following services may have been impacted:
Patient communications, including appointment reminders and other notifications Two-factor authentication (2FA) codes sent via SMS
Our team actively monitored the situation and worked with the carrier to minimize the impact. The issue has since been resolved, and services are now operating normally.
Apr 22, 09:19 CDT