HCPro Email Outreaches and Authentication Delayed

Incident Report for TeleVox

Resolved

This issue has been resolved
Posted Jul 10, 2025 - 15:37 CDT

Investigating

The HouseCalls Pro platform is currently experiencing an issue delivering outbound Email communications. This is impacting the email OTP for two factor authentication and outreaches. Currently, IVR (voice) and SMS notifications are not impacted.

Efforts are underway to identify and correct the error at this time.
Posted Jul 10, 2025 - 15:05 CDT
This incident affected: TeleVox Healthcare (HouseCalls Pro, HCPro Practice Edition).
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