HCPro Conditional Separators are in a degraded state

Incident Report for TeleVox

Resolved

HCPro teams have corrected the Conditional Separator workflows not assigning to dialogues.

Posted Apr 25, 2024 - 14:21 CDT

Update

We are continuing to investigate this issue.

Posted Apr 25, 2024 - 12:26 CDT

Update

Teams have identified the root cause for Conditional Separators and are currently creating and testing the fix

Posted Apr 25, 2024 - 12:26 CDT

Update

We are continuing to investigate this issue.

Posted Apr 25, 2024 - 11:28 CDT

Investigating

Teams have identified a errors with in the HCPro Conditional Separator workflows not assigning to dialogues in some cases. We are currently investigating this issue to resolve.

Posted Apr 25, 2024 - 11:28 CDT

This incident affected: TeleVox Healthcare (HouseCalls Pro).